FAQ

Is there a shipping fee?

  • We provide FREE shipping to all customers because we prioritize customer satisfaction. Additionally, we offer nationwide shipping.

How to order?

  • Select the items you want, add them to your cart, and proceed to checkout. Be sure to enter a valid email address and phone number.

How do I know if my order went through?

  • It is essential for you to check your e-mail for the fact that we are sending all the updates securely through e-mail.

What is an order number?

  • The order number serves as your reference number for your order.

What if I did not receive an order number?

  • If no order number was received via email, the order process may not be complete. Reorder conveniently at www.odysseysupply.co

What is the delivery timeframe?

  • Delivery in Visayas takes 1-3 days, while outside Visayas takes 3-5 days.

What if I want to cancel my order?

  • You may email your request to odysseysupplycompany01@gmail.com. However, please note that this is subject for approval and may only be approved if your order is still at the "PENDING" phase, and has not yet been processed. Unfortunately, if the order has already been marked as "PROCESSED", we are unable to cancel it. This also means that the invoice is final and can no longer be modified.

How do I pay via Credit or Debit card?

  • When checking out, choose the Credit/Debit cards, Gcash, Maya and Online Banking powered by PayMongo. We accept local credit or debit cards for payments. Follow the instructions after being redirected to a new page to input your OTP for account security.

Where can I track the status of my order?

  • Once your order is picked up by our shipping partner (J&T), you will receive an email containing your tracking number.

NOTE: 

  • Depending on the fabric’s properties, there may be an error of approximately ½ inch to 1 inch (+/-)